TERMS AND CONDITIONS


PRICES

All prices shown on the website are subject to availability. Prices are not guaranteed until we receive full payment from you.

Minor trip alterations (e.g., accommodations, excursions, etc.) may occasionally be necessary and may be made without penalty to Tawango Pty Ltd (business name: Discovery Russia).

Any additional extra costs due to trip alterations that become necessary during the course of the trip that are caused by events beyond Tawango Pty Ltd (business name: Discovery Russia’s responsibility and control, including but not limited to weather delays, strikes, etc., are the sole responsibility of the participant.

    Rarely, we must increase prices due to unexpected increases from our vendors. We will inform you as soon as we are aware of such an increase, usually no later than 30 days prior to trip departure, if a price change becomes necessary. If the price increases more than 10%, you may choose to cancel the trip; in this event we will refund all recoverable payments that have been made to vendors to you within 30 days of cancellation. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.

DEPOSITS and PAYMENTS

We are committed to providing you with the highest level and quality of service. In order to guarantee smooth travels, advance payment is advised.
Once your itinerary is agreed, you will be requested to pay a deposit. The deposit amount (20-50% depending on a trip specification) and the time allowed to settle the balance owed may vary depending on your itinerary. The deposit is required to confirm your reservation.

Upon payment of the deposit, the buyers and travelers agree to be bound by the following terms and conditions. Tawango Pty Ltd is not responsible for delays or refusal of any of visas required to partake in this journey.

  • You will be invoiced prior to the due date. Your invoice will be sent to you by email.
  • We accept bank transfers out to Tawango Pty Ltd for all the payments. We accept credit card payments which are subject to processing fees: 3%.
  • Last-minute bookings are subject to availability, and immediate full payment is required.
  • For most of the tours, the balance is due 90-120 days prior to departure. If you book fewer than ninety days in advance, full payment will be required to secure trip confirmation.

CANCELLATIONS AND REFUNDS

We shall contact you by the means of communication provided by you during your registration and booking, a week before the payment due date. In the event that full payment is not received by the due date, we will contact you by the electronic means of communication provided by you during registration and booking (please see our Privacy Policy).
If we have not received payment from you, your booking will be cancelled with appropriate penalties applied to your account with us. You will then be refunded any remaining balance, according to our cancellation policy.
Cancellation penalties will be advised to you during the booking process, and stated on your invoice.

If you cancel your trip before the balance due date, the cancellation charge can be zero or the amount of your deposit (including any increased deposit payable as a result of the booking of scheduled flights, see above) depending on the nature of your trip. Charges for cancellation after the balance due date will usually be more than the deposit amount and will vary due to the complex nature of our travel itineraries. Cancellation charges are likely to increase the closer to departure date that the cancellation is made and may well be up to 100% of the total price of your booking and you should contact us as soon as possible. Cancellation charges for your trip can be confirmed to you on request at any time including before booking. Please ask for confirmation of the amount of any cancellation charge before cancellation.

Payment of the deposit signifies your acceptance of the below cancellation policy conditions:

  • Cancellation policy vary for different types of the tours and is clearly stated on your deposit invoice. Payment of the invoice confirms you have accepted the terms and conditions.
  • If we have already purchased air or railroad tickets in your name and if these tickets are not fully refundable, we will require reimbursement for these if the deposit does not cover it. If you wish to travel later and prefer not to cancel your tickets, we will mail the tickets to you for use at a later date.
  • All participants are strongly encouraged to obtain travel protection to cover cancellations, delays, emergencies and unexpected illness. For some trips in remote areas we may require, at a minimum, emergency medical/evacuation coverage. Insurance coverage can be arranged for you on request.
  • In the event that your tour is cancelled by us, we will provide a full refund of any amounts paid up to the date of cancellation.
  • Tawango Pty Ltd shall not be liable, for any personal injury, property damage, inconvenience, loss of time, or any other loss or damage, direct or indirect, arising out of any act, omission or negligence of any direct air carrier, motor coach company, hotel or any other person rendering any service or providing any accommodation or event in conjunction with the travel package Tawango Pty Ltd shall not be liable, for any injury, loss or damage, direct or indirect, sustained as a result of theft, accident, mechanical breakdown, government action, weather, act of God, failure to make timely payments, or any other reason beyond Tawango Pty Ltd’s control.

BOOKINGS

Booking Terms and Conditions pubished at this website are the official policy of Tawango Pty Ltd (brand name Discovery Russia), the company incoporated in Australia with Australian Business Number (ABN) 39616347150. Confirmation of the Terms and Conditions of your booking is included in writing in your invoice. Please read them carefully before making deposit payment as they set out respective rights and obligations of both parties.

By booking a trip with us you are deemed to have agreed to these Booking Terms and Conditions (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation invoice.

Bookings can be made via our website www.discoveryrussia.com, by telephone or email. For tailor-made journeys, your Russian travel specialist will adjust your upcoming tour to Russia to fit your personal requirements. Group tours have scheduled departures and rates, however we accept partial reservations (i.e. you may join our group tour for a few days of total tour lenght during the scheduled tour) if this fits your travel schedule more. In this case case your travel specialist will requote the tour for you.

By making a booking, the first named person on the booking (“Lead Name”) agrees on behalf of themselves and all persons detailed on the booking that:

  • he/she has read these Booking Conditions and has the authority to and does agree to be bound by them;
  • he/she consents to our use of information in accordance with our Privacy Policy;
  • he/she is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services;
  • he/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

1. ADVENTURE & SPORTS TOURS, EXTREME EXPEDITIONS

Please note that due to the nature of such tours, any cancellations means significant costs for the tour organizer, because these tours require far in advance planning and preparation, and tour cost is based on the number of participants. We are thus unable to provide a refund in case you release the space in the group. We recommend travel insurance prior to the booking.

Payment Terms:

30% Deposit upon Booking
70% Balance is due 120 days prior to tour commencement date

Cancellation policy:

Over 120 days before commencement: 30% of total trip cost is forfeited
Less than 120 days before commencement or no show: 100% of total trip cost is forfeited


  • Our tours may vary greatly in terms of difficulty and style. If there are any reasonable physical demands to participants of any such tour, you will be advised by our Travel Specialist prior to trip confirmation, and your written consent will be required.
  • You are free to decline to participate in any activities suggested.
  • You are asked to inform us as to any health problems or restrictions that could affect your trip participation so that we can discuss possible alternatives.
  • For extreme sport tours, please see our Sport Tours Policy
  • There are risks and dangers inherent in any trip or travel that are beyond the control of Tawango Pty Ltd. Although we take all reasonable precautions in order to ensure your safety, participants agree to hold Tawango Pty Ltd harmless in the event of unforeseen events including, but not limited to: accidents or injuries beyond our control; acts of God, war or terrorism. (please see Waiver and Release Form)

2. GROUP TOUR

Payment Terms Standard, if booking is confirmed 120 or more days in advance

30% Deposit upon Booking
70% Balance is due 90 days prior to the tour commencement date or earlier

Cancellation policy:

Over 120 days before commencement - 20% penalty (of the total trip cost is forfeited)
120-90 days days before commencement - 30% penalty (of the total trip cost is forfeited)
Less than 90 days before commencement - 100% of the total trip cost is forfeited


Payment Term Urgent, if booking is confirmed less than 120 days in advance

50% Deposit upon Booking
50% Balance is due 90 days prior to the tour commencement date or earlier

Cancellation policy:

Over 90 days before commencement - 50% penalty (of the total trip cost is forfeited)
Less than 90 days before commencement - 100% of the total trip cost is forfeited

3. PRIVATE TOUR

Payment Terms Standard, if booking is confirmed 120 or more days in advance

30% Deposit upon Booking
70% Balance is due 90 days prior to the tour commencement date or earlier

Cancellation policy:

Over 120 days before commencement - Refundable with No Penalty unless cancellations fees apply from the 3d parties (i.e. flight tickets)
120 - 90 days days before commencement - 10% penalty (of the total trip cost is forfeited)
89-60 days before commencement - 50% penalty (of the total trip cost is forfeited)
Less than 60 days before commencement - or no show - 100% of the total trip cost is forfeited


Payments Terms Urgent, if booking is confirmed less than 120 days in advance

30% Deposit upon Booking
70% Balance is due 90 days prior to the tour commencement date

Cancellation policy:

Over 90 days before commencement - 10% penalty (of the total trip cost is forfeited)
90-60 days before commencement - 50% penalty (of the total trip cost is forfeited)
Less than 60 days before commencement or no show - 100% of the total trip cost is forfeited

4. Imperial Russia Train Tours & River Cruises

Payment Terms Standard, if booking is confirmed 120 or more days in advance

30% Deposit upon Booking
70% Balance is due 90 days prior to the tour commencement date or earlier

Cancellation policy:

Over 120 days before commencement - 20% penalty (of the total trip cost is forfeited)
120 - 90 days days before commencement - 30% penalty (of the total trip cost is forfeited)
Less than 90 days before commencement - 100% of the total trip cost is forfeited
Payment Terms Standard, if booking is confirmed 120 or more days in advance

30% Deposit upon Booking
70% Balance is due 90 days prior to the tour commencement date or earlier

Cancellation policy:

Over 120 days before commencement - 20% penalty (of the total trip cost is forfeited)
120 - 90 days days before commencement - 30% penalty (of the total trip cost is forfeited)
Less than 90 days before commencement - 100% of the total trip cost is forfeited
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